Covid-19: Updates & Booking Policies

Last Updated: October 21, 2022

PLACING AN ORDER

An order is not placed until it is paid for. Once an order is placed and paid for, it is non-refundable. 

PICK UP

We aim to keep pick ups between 11-2pm unless otherwise arranged in advance. 

  1. If you wish curbside, pick up, upon arrival at the store, call us at 905.631.9647 and we will bring your order out for you
  2. Upon arrival at the store, you may enter the store but we ask that you wait at the door.  If the music is playing loudly and we don't notice you immediately, feel free to start dancing and say hello and we'll be right with you!

PAYMENTS & REFUNDS

Please note that during these times, we are all aware that the regulations can change on a dime.  Therefore, if you place an order, and rules change that affect your celebration, our policy is to convert your payment to an online store credit towards a new date or a future order.  The only exception to this is if we have already begun work or planning preparations on your order.  These cases  will be reviewed and handled individually.

We do not offer an in-store payment system - therefore everything must be paid online prior to pick up. 

COVID

We maintain regular contact with the health department and we continue to abide by the strictest COVID protocols in order to keep everyone as safe as we are able to.  

Thank you for being awesome.  Have a sweet day!